Vinyl Sound makes every attempt possible to ensure all our customers are completely satisfied with their purchases. We understand that Hi-Fidelity Audio is an investment and we will do whatever we can to assist.
All Returns/Exchanges are subject to a 15% Re-Stocking Fee! (Unless Defective)
NOTE: Vinyl Sound Must Pre-Authorize All Returns or Exchanges.
All Below Details Must Be Met and Provided:
- Order Number
- First and Last Name of Purchaser
- Name of Product Your Returning
- Return/Exchange Authorization Number
- In-Store Purchases Must Be Returned/Exchanged In-Store!
- All Returns/Exchanges Must Be Pre-Authorized over the phone
- Return Shipping is the responsibility of the customer (Shipping Cost and Insurance)
- Shipping Fee’s encountered by Vinyl Sound will be deducted from your Refund
- Return Shipping is customer responsibility
NOTE: Item Must Be Returned/Exchanged within 10 Business Days of Receipt. Original Receipt and Proof of Purchase Required. Items must be in Brand New/Unopened Condition or they will not be eligible for Return.
NOTE: All Pre-Authorized Returns or Exchanges will be provided with a Vinyl Sound Authorization Number. Failure to provide the Vinyl Sound Return/Exchange Authorization Number will result in a refusal and product will be returned back to sender.
NO REFUNDS OR RETURNS ON THE FOLLOWING
- Cartridge or Stylus
- Special Order Items
- Discounted or Sale Items
- Items without Original Packaging
- Used Items Not Accepted
- Items without Original Receipt
NOTE: Vinyl Records Are Final Sale!
Upon Return Authorization, All Returns must be shipped to:
ATTN: Vinyl Sound Returns
100 West Beaver Creek Road Unit #3A
Richmond Hill, ON
All defective items will be replaced or repaired under the Manufacturer’s Warranty. Proof of purchase is required. Vinyl Sound will assist where applicable.