Store Policy

 

Vinyl Sound makes every attempt possible to ensure all our customers are completely satisfied with their purchases. We understand that Hi-Fidelity Audio is an investment and we will do whatever we can to assist.


RETURNS/EXCHANGES

All Returns/Exchanges are subject to a 15% Re-Stocking Fee! (Unless Defective)

NOTE: Vinyl Sound Must Pre-Authorize All Returns or Exchanges.


All Below Details Must Be Met and Provided:

  • Order Number
  • First and Last Name of Purchaser
  • Name of Product Your Returning
  • Return/Exchange Authorization Number
  • In-Store Purchases Must Be Returned/Exchanged In-Store!
  • All Returns/Exchanges Must Be Pre-Authorized over the phone
  • Return Shipping is the responsibility of the customer (Shipping Cost and Insurance)
  • Shipping Fee’s encountered by Vinyl Sound will be deducted from your Refund
  • Return Shipping is customer responsibility

NOTE: Item Must Be Returned/Exchanged within 10 Business Days of Receipt. Original Receipt and Proof of Purchase Required. Items must be in Brand New/Unopened Condition or they will not be eligible for Return.

NOTE: All Pre-Authorized Returns or Exchanges will be provided with a Vinyl Sound Authorization Number. Failure to provide the Vinyl Sound Return/Exchange Authorization Number will result in a refusal and product will be returned back to sender.

 

NO REFUNDS OR RETURNS ON THE FOLLOWING

  • Cartridge or Stylus
  • Special Order Items
  • Discounted or Sale Items
  • Items without Original Packaging
  • Used Items Not Accepted
  • Items without Original Receipt

NOTE: Vinyl Records Are Final Sale!


Upon Return Authorization, All Returns must be shipped to:

ATTN: Vinyl Sound Returns

100 West Beaver Creek Road Unit #3A

Richmond Hill, ON

L4B 1H4


DEFECTIVE ITEMS

All defective items will be replaced or repaired under the Manufacturer’s Warranty. Proof of purchase is required. Vinyl Sound will assist where applicable.